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Overview
Our consultants, from Occupational Psychology and Human Resources backgrounds, are good at building positive dyadic relationships with our customers. They have extensive experience in successful organisational change implementation; change that is performed using valid and reliable assessment tools, ensuring measurable outcomes.
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Our services range from developing strategies to establishing more sophisticated and structured organisational processes, policies, and procedures. |
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Corporate Organisational Learning |
Phi Management’s corporate Learning and Development (L&D) services are key forces in driving organisational success.
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At the heart of these services is our determination to help organisations develop resource-based strategies, and to learn how to use staff development as a new source of competitive advantage. Our L&D consultants seek to unlock the skills and competencies of employees by improving job performance and contributing to organisational efficiency and effectiveness.
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We provide a variety of L&D consulting services that will impact both on organisations' present and future outlook, from setting corporate L&D strategies to supporting L&D specialists in their initiatives:
 Corporate L&D Strategies
Setting-up L&D systems, processes, policies, and procedures L&D Audit L&D Standards |
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Phi Management is extremely effective at helping organisations seek differentiation and customer loyalty through improved customer service.
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| We offer valid, reliable, and cost-effective tools that provide precise measures of service performance to help organisations with their "change decision-making", and proactively turn service problems into opportunities before their customers report them. |
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We have extensive experience, particularly within the retail and hospitality industries, in designing and developing the processes needed for effective customer service, as well as improving organisations' market orientation by adding long-term value to its' service delivery.
Phi can also provide you with:
Standard Operations Procedures
Mystery guest visits and reports |
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Employees Relations |
Phi Management develop 'surveys' that allow employees to express their thoughts and opinions and to contribute to the development of the organisation’s future.
Our surveys help those at the top of the ladder to understand how a good strategy is connected and executed at an operational level: lowers absenteeism; improves employee satisfaction and engagement, and removes other challenges that can retard an organisation’s effectiveness and growth.
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These unique breakthrough Employee Relations services facilitate the development of highly cohesive resources and allow a high level of alignment between all elements of an organisation.
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Employment Management |
Based on strategies and phases in your organisation’s growth, Phi Management crafts Employment Management System to align and re-align practices with employees’ behaviours in a continuously changing environment.
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We understand that standardised rules regarding employment policies and procedures exist as principles of design. However, we believe that organisations are 'open systems' that constantly interact with different environments, and the appropriateness of these systems, policies and procedures require constant attention and monitoring. |
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Organisational Development
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Phi Management's aim is to energise, activate, and renew organisations in order for them to better adjust to new challenges, technologies and markets.
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Organisational Development (OD) services are planned 'change interventions', which use the consultant-facilitator approach to improve organisations' visioning, structure, problem-solving processes and learning systems, with an emphasis on the organisational culture, beliefs, and values.
Our OD consultants differentiate themselves from consultants who offer 'off-the-shelf' solutions. They define themselves as 'process consultants', taking a developmental view and using their knowledge and expertise to diagnose problems, and make recommendations including:
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Business Analysis and Corporate Strategies |
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Human Capital Audit |
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Setting-up a Human Capital Department
(Including All Functions) |
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Organisation Structuring |
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HR Systems |
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Policies and Procedures |
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Competency Modelling Job Analysis |
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Task Oriented Job Analysis |
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Job Descriptions |
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Process Re-engineering |
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Psychometric Testing |
Thanks to its high validity and ability to provide objective, reliable measures of individuals' performance and working style, the use of Psychometric Tests is on the rise.
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Phi Management's consultants, who are Level A and Level B accredited, will help organisations to conduct the appropriate psychometric tests, interpret results, and provide them with the information they need to select and place the right candidate in the right role. |
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Reward Management |
Phi Management distinguish itself by incorporating what we have learned during our extensive experience in the market into our professional practices and consulting services.
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Our Reward Management services are paramount because they increase organisation's effectiveness, enhance employees' quality of life, reduce incidents of counter-productivity, and increase incidents of recognition.
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Talent Acquisition |
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Phi Management's 'Talent Acquisition' services help organisations to mature their recruitment efforts by replacing antiquated processes with contemporary strategic systems and a holistic approach to talent.
We focus on aligning talent acquisition practices with organisational objectives to drive business outcomes. Our solutions do not only integrate elements that ensure business alignment, they also help organisations activate employment branding and create valid and reliable metrics to drive continuous improvement.
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Recruitment Strategy Aligned to the Business Plan |
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Workforce Planning |
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Defining Role Requirements |
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Employer Branding and Employee Value Proposition |
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Talent Sourcing |
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Screening and Talent Assessment Tools |
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Assessment Centres (Mangrove®)
- Competency Based Interview (CBI)
- Psychometrics (Occupational Ability And Personality Testing)
- Job and Company Fit
- Savile Row® Assessment Tailored Solutions
- Interview Guide
- Recruitment Processes and Procedures
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Talent Management - Assessment |
Phi Management's 'Group Talent Management' services help organisations to identify and develop talents using the measures that best predict job success.
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We offer a highly diversified pool of reliable assessment and selection, tools and techniques to measure characteristics and performance with almost perfect accuracy. |
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Talent Management - Development |
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